Last updated: 17/08/2025
Contact: hello@appinesscreations.com
Appiness Creations Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information when you visit or use our website, platform and AI automation services (the “Services”). By using the Services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.
We are bound by the Privacy Act 1988 (Cth) and applicable Australian privacy law. This policy applies to personal information that identifies, or could reasonably identify, an individual.
Information you provide: name, company, email, phone, billing details, account credentials, service preferences, recordings or transcripts of calls, communications you upload, and other information you give us.
Automatically collected information: IP address, device and browser data, pages visited, usage metrics, cookies and analytics data.
Third-party sources: payment processors, CRMs, telephony providers, marketing/analytics partners, and other service providers.
We use personal information to:
provide, operate and improve the Services (including AI Voice Agents, integrations and customer support);
process payments, invoices and commissions;
configure and manage integrations (CRMs, telephony, calendars);
send service-related notices, support messages and marketing (where permitted);
detect and prevent fraud and misuse;
comply with legal obligations.
We will not use your personal information to train our core AI models in an identifiable way unless you have given us explicit consent. We may use aggregated or de-identified data for product improvement.
If you enable call recording or automated messaging, you are responsible for obtaining any required consents from your customers and contacts in the jurisdictions where you operate. We may process and store call recordings and transcripts to deliver the Services and for quality, training (with de-identification where practical), and billing.
We may disclose information to:
service providers (hosting, telephony, payment, analytics, support);
affiliates and contractors who perform services on our behalf;
legal or regulatory authorities where required by law;
third parties in connection with a business sale, merger or asset transfer (with safeguards).
We require service providers to maintain confidentiality and implement appropriate security measures.
Your data may be stored or processed outside Australia (for example, in the United States or EU). Where we transfer personal data internationally we will use contractual or other lawful safeguards to protect your information in accordance with applicable law.
We implement commercially reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. No internet transmission is 100% secure — we cannot guarantee absolute security.
We retain personal information only as long as necessary for the purposes described (for example, while your account is active and for a reasonable period afterwards for tax, legal and operational needs). Typical retention periods: account and transaction records — up to 7 years; support records and logs — up to 2 years; anonymised analytics — indefinite.
Subject to local law, you may:
request access to the personal information we hold about you;
request correction of inaccurate information;
request deletion of your personal information (subject to legal and contractual exceptions);
request restriction of processing or object to certain processing (including marketing);
request portability of your data in a common machine-readable format;
withdraw consent to processing where consent is the lawful basis.
To exercise these rights contact hello@appinesscreations.com. We will respond within a reasonable time and may require identity verification.
We use cookies and similar technologies for site functionality, analytics and to improve user experience. You can manage cookie settings via your browser. Our cookie banner provides options where applicable.
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take steps to delete it.
We may send promotional emails if you opt in. You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
Our site may contain links to third-party sites. We are not responsible for the privacy practices of third parties; review their privacy policies before providing information.
If you have a complaint about how we handle your personal information, contact hello@appinesscreations.com. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy. We will post changes on our website with an updated “Last updated” date. Continued use constitutes acceptance of any changes.
Privacy enquiries, access requests or complaints:
hello@appinesscreations.com